How do I work?

The most important thing is that I can work how you need me to work. I’ve very flexible and can work around most requirements.

I come from an agency background with over 18 years in the business, and in that time I’ve experienced numerous working practices, methodologies and processes.

I work from my fully equipped home office, though can attend meetings wherever needed (travel costs may apply).

I prefer to work directly with the decision maker, to ensure clear communication of ideas and requirements, with a clear lightweight document trail so everyone knows where they stand.

For clients on a budget I can work with them to help them produce a very clear brief in order to present a single design concept back for review and amend. Where budget allows I can present multiple design concepts, with one chosen to be carried forward to the next stage.


Project management and website development tend to follow a ‘Waterfall’ process structure as opposed to ‘Agile’ (unless the project requires this). Below is a sample project process:

  1. Client brief or Consultancy
  2. Project specification and estimate
  3. Client approval and content delivery (where applicable)
  4. Initial design concept/s (look and feel)
  5. Client review and feedback
  6. Design development
  7. Client design sign off
  8. Implementation (web development / print artwork)
  9. Alpha delivery (web functionally mostly working for review / print artwork draft ready for final proof check)
  10. Client review and feedback
  11. Beta delivery (website fully complete pending approval to go live / print ready artwork)
  12. Final Sign-off/Launch/Delivery

Service costs

All my work is done on a Time and Materials basis.

Service costs are given as estimated budgets calculated on an hourly basis based on the effort expected for the understood project deliverables, and are sometimes shown as a range (above and below expectation) where variables may apply (in these cases I recommend that the higher figure be used for budgetary purposes).

Where applicable I’ve budgeted for what in my experience is an average process, however for all deliverables further concept variants can be produced if desired and additional review and refinement stages added, and/or additional options/functionality added, though this will increase the budget accordingly.

If the project takes less time than budgeted I’ll only invoice for the time used.

As a project progresses should the understanding or scope of the deliverables change (maybe owing additional design stages or functionality, unforeseen complications or change requests) and it looks like taking longer than budgeted to complete the work then I’ll advise on additional effort and budget required for approval before continuing (note all existing effort is chargeable whether a project continues or not).

If the project is delayed for any reason then I reserve the right to issue additional invoice/s as balancing payments of work completed to that point.

No liability is accepted.

Third party/extra costs (such as domain names, hosting, print, photography, illustration, diagrams, stock, copywriting, plugins, extra meetings, travel etc) are not included unless specifically stated in the proposal.

Beta/Delivery sign-off is deemed complete acceptance of the project deliverables as supplied at that moment.

Ad-hoc support (including amends, bug-fixing and change requests) is available on a T&M basis at my discretion. No support agreements exists unless otherwise specifically stated.
Proposals/estimates assume non-urgent work and are valid for 7 days.